SmartCPQ Performance Quoting outage in US1 Region

Dear customers,

PROS confirms all services are back to normal since 10h30 UTC.
Please work with Pros support if you encounter any issue.

Sincerely,
PROS Support

Dear customers,

PROS Cloud teams escalated the issue to our hosting provider and mitigating actions were taken. At present, our monitoring shows that service has been restored and customers should see full service availability within the next 15 minutes.

PROS will continue to monitor the status of the issues and we will keep you informed of any developments.

Sincerely,
PROS Support

Dear customers,

PROS Cloud teams identified the root cause (a DNS issue for Performance Quoting related services) and are working on setting up a remediation.
We will provide an update within the next hour.

Sincerely,
PROS Support

Dear customers,

PROS monitoring tools detected failures in our US1 cloud region. As a result, customers may experience failures when trying to create, open or work with their Performance Quoting quotes.
Our team is actively working to resolve the issue. We will provide an update within the next hour.

Yours sincerely
PROS Support