Outage in PROS

Degraded performances for smartCPQ in our EU1 cloud region

Resolved Minor
July 08, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear customers, Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support
Components affected
PROS EU1
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/08/2024 10:28AM

Dear customers,

Mitigation actions have been taken, and our monitoring confirms all services are now back to normal.
Please contact PROS Support if you encounter any further problem.

Sincerely,
PROS Support

INVESTIGATING about 1 year ago - at 07/08/2024 10:10AM

Dear customers,

We identified the root cause and are working on setting up a remediation.
We will provide an update within the next hour.

Sincerely,
PROS Support

INVESTIGATING about 1 year ago - at 07/08/2024 09:46AM

Dear customers,

Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.

Sincerely,
PROS Support

Latest PROS outages

Data Platform EU1 region degradation - 2 months ago
Partial outage for smartCPQ in our US1 and EU1 cloud regions - 4 months ago
RTPE Degraded Performance US1 POD - 5 months ago
Degraded performances for smartCPQ in our EU1 cloud region - 6 months ago
Degradation in guidance App - 6 months ago

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