Outage in PROS

Platform-wide outage in US1 affecting multiple services

Resolved Major
July 18, 2024 - Started 5 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Platform-wide outage in US1 affecting multiple services
Latest Updates ( sorted recent to last )
IDENTIFIED 5 months ago - at 07/19/2024 03:50AM

The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

IDENTIFIED 5 months ago - at 07/19/2024 02:37AM

We have identified the issue caused by some of our cloud infrastructure components, and are working to mitigate the issue. Some services have been already successfully restored and we will verify full restoration as each respective service comes back online.

INVESTIGATING 5 months ago - at 07/18/2024 11:36PM

We have identified a platform-wide outage in US affecting multiple services

INVESTIGATING 5 months ago - at 07/18/2024 11:23PM

Platform-wide outage in US1 affecting multiple services

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