Outage in PROS

Platform-wide outage affecting multiple services

Resolved Minor
July 19, 2024 - Started 2 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Platform-wide outage affecting multiple services
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/20/2024 12:38AM

The incident surrounding the PROS Platform-wide outage has been resolved and all services are reporting restored. Please report any incidents on Connect (https://connect.pros.com) so they can receive our team's attention.

MONITORING 2 months ago - at 07/19/2024 07:10PM

We have restored all production and most non-production services. We are continuing to restore the remaining resources and to monitor performance.

IDENTIFIED 2 months ago - at 07/19/2024 03:30PM

PROS teams are continuing efforts to restore services. Most customer production services are restored at this point. PROS teams are working on few isolated service issues, as well as restoring customer Test and Sandbox environment.

We will post additional updates as systems are restored.

IDENTIFIED 2 months ago - at 07/19/2024 02:50PM

PROS teams are continuing efforts to restore services. Most services have been recovered, and we are actively working to recover the remaining services affected. We will post additional updates as systems are restored.

IDENTIFIED 2 months ago - at 07/19/2024 01:11PM

PROS Services have been affected by the Crowdstrike update and we are actively working to recover services. Most services have been recovered, and we are actively working to recover the remaining services affected by this update.

We will post additional updates as systems are restored.

INVESTIGATING 2 months ago - at 07/19/2024 06:33AM

Platform-wide outage affecting multiple services

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