Outage in Proton

Technical difficulties

Resolved Major
April 26, 2024 - Started over 1 year ago - Lasted 42 minutes
Official incident page

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Outage Details

We are currently experiencing technical difficulties affecting some of our Mail users. We are working to fully restore services as soon as possible. We apologize for the inconvenience.
Components affected
Proton Web Application Proton Incoming Mail Proton Outgoing Mail Proton Bridge Proton Mobile Apps Proton Push Notifications
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/26/2024 04:20PM

There was a massive power outage at one of our data centers, which was exacerbated by a fire alarm that prevented timely access to the site. For this reason we needed approximately 20 minutes to failover to another data center.

The fire alarm appears to be a false alarm and we are reentering the facility now. Services have been restored now on our redundant site, and there should be little to no user impact as we work to restore full redundancy tonight. We apologize for the inconvenience suffered during the longer-than-usual site failover.

No data or emails were lost but you may experience a small delay.

INVESTIGATING over 1 year ago - at 04/26/2024 03:44PM

We are currently experiencing technical difficulties affecting some of our Mail users. We are working to fully restore services as soon as possible. We apologize for the inconvenience.

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