Outage in Proton

TikTok and CapCut ban

Resolved Minor
January 19, 2025 - Started 4 months ago - Lasted 11 days
Official incident page

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Outage Details

Coinciding with the TikTok and CapCut ban in the US, we're having a spike of connections and traffic towards our services. Our tech team is working to ensure that loads are balanced, making sure the experience is smooth for everybody. Additionally, we have had reports of widespread internet issues (non-VPN related) in resolving tiktok.com outside of the US. Our team is ensuring DNS resolution works at all time for Proton VPN users.
Components affected
Proton Free servers
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2025 05:43PM

This incident has been resolved.

MONITORING 4 months ago - at 01/20/2025 11:06AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/19/2025 11:25AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/19/2025 10:35AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 01/19/2025 10:34AM

Coinciding with the TikTok and CapCut ban in the US, we're having a spike of connections and traffic towards our services. Our tech team is working to ensure that loads are balanced, making sure the experience is smooth for everybody.
Additionally, we have had reports of widespread internet issues (non-VPN related) in resolving tiktok.com outside of the US. Our team is ensuring DNS resolution works at all time for Proton VPN users.

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