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Outage in Proton

Proton VPN issue affecting Windows 7 users

Minor
May 15, 2026 - Started 1 day ago
Official incident page

Incident Report

We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7. If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations
Components affected
Proton Mobile and Desktop Apps

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Latest Updates ( sorted recent to last )
MONITORING about 12 hours ago - at 05/16/2026 10:45AM

The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.

INVESTIGATING 1 day ago - at 05/15/2026 08:47PM

We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7.

If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations

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