Outage in Proton
Proton VPN issue affecting Windows 7 users
Resolved MinorIncident Report
Summary AI Generated
Proton VPN experienced a connection issue affecting only Windows 7 desktop app users for 28.9 hours. Users were unable to establish VPN connections through the desktop app, though manual WireGuard connections served as a workaround. The issue was identified and fixed, with full resolution confirmed after monitoring.
We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7.
If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations
Components affected
Proton Mobile and Desktop AppsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 05/17/2026 01:36AM
The issue is completely resolved. There are no further problems on Windows 7.
MONITORING
21 days ago - at 05/16/2026 10:45AM
The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.
INVESTIGATING
22 days ago - at 05/15/2026 08:47PM
We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7.
If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations
Latest Proton outages
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Server outage on ProtonVPN server in Bangladesh - 2 months ago
Server outage on Proton VPN servers in Palestine - 4 months ago
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