Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Proton

MacOS Certification Errors on the Proton Meet & Proton Mail apps

Resolved Major
October 02, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Proton's Apple developer account was unexpectedly revoked, causing the Proton Mail and Proton Meet macOS desktop apps to be blocked at the OS level and falsely flagged as malware for some users. User data and accounts were not compromised, and the malware warnings were false positives. The issue was resolved within approximately 3.4 hours by releasing updated versions of both apps, which users needed to download or update to restore normal functionality.

Some users on MacOS may be seeing errors stating that our Proton Mail & Proton Meet apps are qualified as malware. This is an error, there is no actual malware threat, and we're working together with Apple to restore functionality for our MacOS users. For context, earlier today one of our developer accounts with Apple was revoked for unknown reasons, causing previously legitimate apps to be blocked at the operating system level on MacOS. In the meantime, we recommend using the webapps. Apologies for the disruptions caused by this, we will communicate further once we have more information and updates.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/02/2026 06:11PM

We've now updated both the Proton Meet and Proton Mail MacOS desktop apps. If you're still receiving a pop-up on your device, please update to the latest version of the desktop apps. Once again, we apologize for any inconvenience this has caused.

INVESTIGATING 2 days ago - at 10/02/2026 04:51PM

Dear Proton community,

On Friday, October 2, 2026, an issue with Apple's developer program caused Proton Mail for Mac and Proton Meet for Mac to stop opening on macOS for some users. MacOS also incorrectly flagged them as malware in some cases.

Your data and accounts are safe. The apps were not compromised, and the malware warning was a false positive. While we continue to work with Apple to resolve the situation, we have also released new versions of the apps to work around the problem for affected users. If you find that either Proton Mail for Mac or Proton Meet for Mac fail to open, you may need to download and install the app again from the links below.

We apologize for the inconvenience.

- Download Proton Mail for macOS from https://proton.me/mail/download
- Download Proton Meet for macOS from https://proton.me/meet/download

Stay secure,
The Proton Team

INVESTIGATING 2 days ago - at 10/02/2026 02:54PM

Some users on MacOS may be seeing errors stating that our Proton Mail & Proton Meet apps are qualified as malware. This is an error, there is no actual malware threat, and we're working together with Apple to restore functionality for our MacOS users.

For context, earlier today one of our developer accounts with Apple was revoked for unknown reasons, causing previously legitimate apps to be blocked at the operating system level on MacOS. In the meantime, we recommend using the webapps. Apologies for the disruptions caused by this, we will communicate further once we have more information and updates.

Latest Proton outages

Service disruption - about 1 month ago
Global Outage - about 1 month ago
Investigating Incident - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook