Outage in Paessler

Logging in to PRTG Hosted Monitor Instances via Browser impaired

Resolved Major

September 11, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Logins to PRTG Hosted Monitor instances currently impaired, users get stuck at a loading screen. We are investigating the issue. Logins via Desktop application and mobile apps are working.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/11/2023 11:55AM

Issue fixed. Root cause was a misconfigured access policy.

INVESTIGATING over 2 years ago - at 09/11/2023 10:10AM

Logins to PRTG Hosted Monitor instances currently impaired, users get stuck at a loading screen. We are investigating the issue. Logins via Desktop application and mobile apps are working.

Latest Paessler outages

Service Disruption - Authentication Issues - 3 months ago

Elevated error rates, subscription management unavailable - 4 months ago

Listing existing subscriptions & booking new subscriptions impaired - over 1 year ago

Contacting Support via 'Setup | Contact Support' impaired - over 1 year ago

Error messages on app.my-prtg.com - about 2 years ago

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