Outage in Pulsant

Multiple Switches down at Newbridge Datacentre

Resolved Major
August 16, 2023 - Started over 1 year ago - Lasted about 10 hours
Official incident page

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Outage Details

Pulsant are aware of an issue with multiple switches at our Newbridge datacentre, work is currently on-going to identify the issue.
Components affected
Pulsant Newbridge
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/17/2023 09:41AM

Pulsant can confirm services have remained stable and the Major Incident is now resolved.

MONITORING over 1 year ago - at 08/17/2023 02:49AM

Pulsant engineers have successfully restored back up config to the switch, this has restored services.

We have confirmed there appears to have been no clients impacted by this, and this was internal to Pulsant only.

Monitoring to continue throughout the morning, if all remains stable MI to be resolved.

IDENTIFIED over 1 year ago - at 08/17/2023 01:06AM

Pulsant engineers have identified the failed switch. Work continues to resolve the issue.

INVESTIGATING over 1 year ago - at 08/16/2023 11:51PM

Pulsant are aware of an issue with multiple switches at our Newbridge datacentre, work is currently on-going to identify the issue.

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