Outage in Pulsant

Wavelength outage at Reading DC

Resolved Minor

June 23, 2025 - Started 8 months ago - Lasted 15 days
Official incident page

Incident Report

Pulsant are currently investigating an infrastructure outage which we believe is centred around wavelengths in Pulsant's Reading DC SE-3. If you are currently experiencing any impact please contact Pulsant Support.

Components affected

Pulsant Glasgow

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/08/2025 09:30AM

This incident has been resolved.

IDENTIFIED 8 months ago - at 06/24/2025 04:51PM

Pulsant is investigating the recent network resilience issue at data centre SE-3.

The affected link is currently up but remains unstable. We’re working with our upstream provider to resolve this as quickly as possible and will share updates as they become available.

We continue to monitor the link closely until full stability is confirmed.

IDENTIFIED 8 months ago - at 06/23/2025 11:43PM

Pulsant engineers have identified a faulty fibre device in our SE-3 data centre. We are actively exploring replacement options to restore full service.

At this time, the issue is believed to be causing a loss of resilience.

If you believe your services are being directly impacted beyond this loss of resilience, please contact Pulsant Support.

INVESTIGATING 8 months ago - at 06/23/2025 05:06PM

Pulsant are currently investigating an infrastructure outage which we believe is centred around wavelengths in Pulsant's Reading DC SE-3.

If you are currently experiencing any impact please contact Pulsant Support.

Latest Pulsant outages

Virgin Media Outage - about 1 month ago

Wavelengths down within Reading South - about 2 months ago

Wavelength outage impacting services in SE-3 - 3 months ago

Third Party maintenance issues in Reading - 3 months ago

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