Intermittent Citrix issues - 20th September 2023

This incident has been resolved.

Citrix have marked their incident as resolved. If you are still experiencing issues, please contact Pulsant.

Below is the update from Citrix and a link to their incident:

Some Citrix Workspace end users have experienced login issues in EU region.
Also, users have experienced issues with enumerating resources

Current Status:
Issues are resolved

Next Steps:
Any end users still facing login issues are advised to clear their browsers' cache or use an incognito window as a workaround.

Workspace Experience (AP-S) – Up
Workspace Experience (E.U.) – Up
Workspace Experience (Japan) – Up
Workspace Experience (U.S.) – Up
Workspace Experience (US-GOV) – Up
Identity & Authentication (E.U.) – Up

https://status.cloud.com/incidents/524990

A further update has been provided by Citrix via their Status page:

Some Citrix Workspace end users have experienced login issues in EU region.
Also, users may have experienced issues with enumerating resources

Current Status:
Most of users should not observe login issues any more; team is currently monitoring.
Any end users still facing login issues are advised to clear their browsers' cache or use an incognito window as a workaround.

About enumeration issues, mitigation actions have already been applied. Enumeration issues are resolved now.

Next Steps:
Another update will be provided within the next 30 minutes.
Any end users still facing login issues are advised to clear their browsers' cache or use an incognito window as a workaround.

Identity & Authentication (E.U.) – Affected

https://status.cloud.com/incidents/524990

A further update has been provided by Citrix via their Status page:

Citrix Workspace end users may experience login issues in EU region.
Also, some users may have experienced issues with enumerating resources

Current Status:
Most of users should not see login issues any more; team is still investigating remaining error reports.
Any end users still facing login issues are advised to clear their browsers' cache or use an incognito window as a workaround.

About enumeration issues, mitigation actions have already been applied. Enumeration issues should be resolved now; team is monitoring.

Next Steps:
Another update will be provided within the next 30 minutes.
Any end users still facing login issues are advised to clear their browsers' cache or use an incognito window as a workaround.

Workspace Experience (AP-S) – Affected
Workspace Experience (E.U.) – Affected
Workspace Experience (Japan) – Affected
Workspace Experience (U.S.) – Affected
Workspace Experience (US-GOV) – Affected
Identity & Authentication (E.U.) – Down

https://status.cloud.com/incidents/524990

A further update has been provided by Citrix via their status page:

UPDATE 6 – Investigating
09/20/2023 04:30:20AM EDT
Citrix Workspace end users may experience login issues in EU region.
Also, some users may experience issues with enumerating resources

Current Status:
Most of users should not see login issues any more; team is still investigating remaining error reports.
About enumeration problems, culprit has been identified and mitigation actions are currently been applied.

Next Steps:
Another update will be provided within the next 30 minutes

Workspace Experience (AP-S) – Down
Workspace Experience (E.U.) – Down
Workspace Experience (Japan) – Down
Workspace Experience (U.S.) – Down
Workspace Experience (US-GOV) – Down
Identity & Authentication (E.U.) – Down

https://status.cloud.com/incidents/524990

Citrix are experiencing an ongoing incident affecting their European clients' ability to log in to Citrix Workspace. Below is the latest update provided by Citrix and a link to their incident:

UPDATE 5 – Investigating
09/20/2023 04:13:11AM EDT
Citrix Workspace end users may experience login issues.

Current Status:
We are currently investigating the issue.

Next Steps:
Another update will be provided within the next 30 minutes
Identity & Authentication (E.U.) – Down

https://status.cloud.com/incidents/524990

Pulsant are aware of intermittent Citrix issues this morning affecting some clients. Service connection is intermittent with it currently being up and working.

Pulsant have engaged Citrix for vendor support.