Fibre fault located at SE-4

This incident has been resolved.

Pulsant's Third-party fibre provider has repaired the fibre break.

We will continue to monitor.

If you believe you are still being impacted please contact Pulsant Support.

Pulsant's Third-party fibre provider has assessed the fibre fault and found multiple breaks.

Repair plan is under review.

Client circuits are stable and being continually monitored.

Pulsant's Third-party fibre provider has assessed the fibre fault and found multiple breaks.

Next steps are to excavate a pit to allow the fibre repair. We are currently awaiting an ETA to begin the work.

Pulsant engineers have been preforming testing and have located the fibre fault.

A Third party has been engaged to attend site on 01/04/25 to assess and repair damaged cabling.

The investigation into the fibre fault is ongoing. Additional Pulsant resources have been engaged to assist.

Please update the Pulsant support team if you are seeing an impact.

Pulsant have been made aware of a fibre fault in Reading SE-4. We have observed a number of alerts and are actively investigating.

This is currently believed to only be a loss of resilience.

If you believe you are seeing any impact please contact Pulsant support.