Outage in Pulsant
Fibre fault located at SE-4
Resolved MinorIncident Report
Pulsant have been made aware of a fibre fault in Reading SE-4. We have observed a number of alerts and are actively investigating.
This is currently believed to only be a loss of resilience.
If you believe you are seeing any impact please contact Pulsant support.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 04/09/2025 11:19AM
This incident has been resolved.
MONITORING
12 months ago - at 04/04/2025 06:14PM
Pulsant's Third-party fibre provider has repaired the fibre break.
We will continue to monitor.
If you believe you are still being impacted please contact Pulsant Support.
IDENTIFIED
12 months ago - at 04/02/2025 02:34PM
Pulsant's Third-party fibre provider has assessed the fibre fault and found multiple breaks.
Repair plan is under review.
Client circuits are stable and being continually monitored.
IDENTIFIED
12 months ago - at 04/01/2025 11:18AM
Pulsant's Third-party fibre provider has assessed the fibre fault and found multiple breaks.
Next steps are to excavate a pit to allow the fibre repair. We are currently awaiting an ETA to begin the work.
IDENTIFIED
12 months ago - at 03/31/2025 05:10PM
Pulsant engineers have been preforming testing and have located the fibre fault.
A Third party has been engaged to attend site on 01/04/25 to assess and repair damaged cabling.
INVESTIGATING
12 months ago - at 03/31/2025 01:44PM
The investigation into the fibre fault is ongoing. Additional Pulsant resources have been engaged to assist.
Please update the Pulsant support team if you are seeing an impact.
INVESTIGATING
12 months ago - at 03/31/2025 11:42AM
Pulsant have been made aware of a fibre fault in Reading SE-4. We have observed a number of alerts and are actively investigating.
This is currently believed to only be a loss of resilience.
If you believe you are seeing any impact please contact Pulsant support.
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