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Outage in PureSocial

Error: Delay in application message delivery

Resolved Minor
March 13, 2025 - Started 12 months ago - Lasted 13 days
Official incident page

Incident Report

Dear Customers, We have identified intermittent messages that caused a message queue. It is important to note that we are no longer experiencing message delays. We are continuing to investigate the cause. We reiterate our commitment to providing better service. Sincerely

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 03/26/2025 10:18PM

Dear Customers,

The intermittent message issues have been fully resolved. Our team successfully restored service on the same day of the incident, and we have continued monitoring system performance to ensure stability.

We appreciate your patience and trust. If you need further assistance, our support team is available to help.

Best regards

INVESTIGATING 12 months ago - at 03/13/2025 08:20PM

Dear Customers,

We are informing you of the ongoing investigation related to the previously reported intermittent message issues. While we are no longer experiencing message delays, our team is still actively working to identify the root cause of the message queue behavior.

We understand the importance of reliable service and assure you that identifying the root cause remains our top priority. We will keep you informed as soon as we have more information.

Thank you for your patience and continued trust in our services.

Sincerely,

INVESTIGATING 12 months ago - at 03/13/2025 04:13PM

Dear Customers,

We have identified intermittent messages that caused a message queue.

It is important to note that we are no longer experiencing message delays. We are continuing to investigate the cause.

We reiterate our commitment to providing better service.

Sincerely

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