Outage in PureSocial
Some templates could not be submitted
Resolved MinorIncident Report
The 360Dialog team is aware of an issue that is affecting our template creation process.
The 360dialog API returns the following response in this case:
"developer_message":"Template could not be sent. Error. ","http_code":400,"success":false
We have observed that these errors often appear in templates that use non-Latin characters, such as templates with Cyrillic or Arabic letters. One of the possible ways to resolve this is to shorten the template text or remove one or two cards from the carousel template.
The engineering team at 360 is investigating the issue.
We do not currently have an estimated resolution date, but we will update the information as soon as possible.
Need to monitor PureSocial outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/11/2024 04:24PM
The issue is now resolved.
IDENTIFIED
over 1 year ago - at 10/11/2024 03:45AM
The 360 engineering team is still working to resolve the issue. We will provide further updates as soon as we have more information.
Thank you for your patience.
IDENTIFIED
over 1 year ago - at 10/10/2024 05:58PM
The 360 team is still working on the fix.
IDENTIFIED
over 1 year ago - at 10/10/2024 02:09PM
The 360 team is still working on this issue.
They expect to release the fix on 10/10/2024 during the day.
IDENTIFIED
over 1 year ago - at 10/10/2024 12:11AM
The 360 engineering team is still working on the issue and moving towards a solution. We will provide more updates as soon as possible.
IDENTIFIED
over 1 year ago - at 10/09/2024 05:53PM
The 360 development team has identified the issue and is working to fix it.
INVESTIGATING
over 1 year ago - at 10/09/2024 05:51PM
The 360Dialog team is aware of an issue that is affecting our template creation process.
The 360dialog API returns the following response in this case:
"developer_message":"Template could not be sent. Error. ","http_code":400,"success":false
We have observed that these errors often appear in templates that use non-Latin characters, such as templates with Cyrillic or Arabic letters. One of the possible ways to resolve this is to shorten the template text or remove one or two cards from the carousel template.
The engineering team at 360 is investigating the issue.
We do not currently have an estimated resolution date, but we will update the information as soon as possible.
Latest PureSocial outages
Some disruptions to WhatsApp API Messaging Service - about 1 month ago
Some disruptions to WhatsApp API Messaging Service - about 1 month ago
Delay in application message delivery - 10 months ago
Error: Delay in application message delivery - 12 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
