Outage in Quad9
Dallas (DFW) - Service Degredation
Resolved MinorIncident Report
We are investigating a service degradation issue in our Dallas (DFW) PoP.
We believe this is on the Quad9 side as opposed to a network operator.
We've made some immediate changes to significantly reduce the impact, but we are still investigating.
Issue Start: 15:25 UTC, January 14, 2026.
Initial Remediation: 16:01 UTC, January 14, 2026.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 01/19/2026 01:36PM
This incident has been resolved.
MONITORING
about 1 month ago - at 01/15/2026 10:29AM
We have made the aforementioned changes as of 11:20 UTC.
We will continue monitoring for the next 24 hours to confirm the issue is resolved during local peak traffic.
IDENTIFIED
about 1 month ago - at 01/14/2026 04:45PM
We've identified the issue.
To fully remedy the situation, this will require the entire DFW PoP goes offline for up to 2 hours.
This is roughly scheduled for 09:00 UTC tomorrow, January 15th.
We apologize for the sub-optimal service quality in the mean time.
INVESTIGATING
about 1 month ago - at 01/14/2026 04:21PM
We are investigating a service degradation issue in our Dallas (DFW) PoP.
We believe this is on the Quad9 side as opposed to a network operator.
We've made some immediate changes to significantly reduce the impact, but we are still investigating.
Issue Start: 15:25 UTC, January 14, 2026.
Initial Remediation: 16:01 UTC, January 14, 2026.
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