Outage in Qualys

PCI Platform: Some PCI scans are reported as failed in PCI accounts (IM-9904)

Resolved Minor
June 13, 2022 - Started over 2 years ago - Lasted about 20 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in failed status in PCI accounts. The scans are running/finishing correctly in the backend. Users will not be able to import scans from VM (Share with PCI). Further updates will be shared as they become available. The ticket reference for this activity is IM-9904.
Components affected
Qualys PCI Platform
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/14/2022 05:15PM

Qualys Cloud Platform Operations has taken corrective action for the issue, causing some of the PCI scans to end in failed status in PCI accounts. We are monitoring the results. The scans are running/finishing correctly in the backend. Users will not be able to import scans from VM (Share with PCI). Further updates will be shared as they become available.
The ticket reference for this activity is IM-9904.

INVESTIGATING over 2 years ago - at 06/14/2022 09:21AM

Qualys Cloud Platform Operations are continuing to investigate the issue causing some of the PCI scans to end in failed status in PCI accounts. The scans are running/finishing correctly in the backend. Users will not be able to import scans from VM (Share with PCI).
Further updates will be shared as they become available.
The ticket reference for this activity is IM-9904.

INVESTIGATING over 2 years ago - at 06/13/2022 08:48PM

Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in failed status in PCI accounts. The scans are running/finishing correctly in the backend. Users will not be able to import scans from VM (Share with PCI).
Further updates will be shared as they become available.
The ticket reference for this activity is IM-9904.

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