Outage in Qualys
EU Platform 2: Patch Management on-demand jobs are stuck in prepared state. (IM-10226)
Resolved Minor
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Outage Details
Qualys Cloud Platform Operations is currently investigating an issue where the Patch Management on-demand jobs are stuck in a prepared state on Quays EU Platform 2. Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
Components affected
Qualys Patch Management (PM)Latest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 08/12/2022 07:59AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 3 years ago - at 08/11/2022 12:19PM
Qualys Cloud Platform Operations has identified the issue and is working on the fix.
As a workaround for the issue, follow the below steps for On-Demand Patch Jobs:
> Do not "Save & Enable" the job.
> Only Save it.
> Then, "Enable" the job after a few seconds.
Please note due to the current patch backlog, jobs might get delayed.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
IDENTIFIED
almost 3 years ago - at 08/11/2022 11:43AM
Qualys Cloud Platform Operations has identified the issue and is working on the fix. Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
IDENTIFIED
almost 3 years ago - at 08/10/2022 10:06PM
Qualys Cloud Platform Operations has identified the issue and is working on the fix. As a workaround for the issue, follow the below steps for On-Demand Patch Jobs:
- Do not Save & Enable the job.
- Only Save it.
- Then Enable the job after a few seconds.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
INVESTIGATING
almost 3 years ago - at 08/10/2022 02:25AM
Qualys Cloud Platform Operations continues to investigate an issue where the Patch Management on-demand jobs are stuck in a prepared state on Quays EU Platform 2. Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
INVESTIGATING
almost 3 years ago - at 08/09/2022 02:37PM
Qualys Cloud Platform Operations is currently investigating an issue where the Patch Management on-demand jobs are stuck in a prepared state on Quays EU Platform 2. Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
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