Outage in Qualys

US Platform 2: Qualys UI Login Impacted (IM-12115)

Resolved Major
May 29, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue with the Portal modules on US Platform 2, which are inaccessible and redirect to the front login page. WorkAround: Please utilize the below URL for login https://qualysguard.qg2.apps.qualys.com/fo/scan/scanList.php Further updates will be provided as they become available. Ticket reference for this Incident: IM-12115
Components affected
Qualys Malware Detection (MD) Qualys Web Application Scanning (WAS) Qualys Continuous Monitoring (CM) Qualys Patch Management (PM) Qualys Cloud Agent (CA) Qualys Cert View (CERT) Qualys File Integrity Monitoring (FIM) Qualys Container Security (CS) Qualys Gateway Service (QGS) Qualys Endpoint Detection and Response (EDR) Qualys Asset Inventory (AI) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/29/2025 09:18PM

This incident has been resolved.

MONITORING 4 months ago - at 05/29/2025 07:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 05/29/2025 07:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 05/29/2025 07:09PM

Qualys Cloud Platform Operations is currently investigating an issue with the Portal modules on US Platform 2, which are inaccessible and redirect to the front login page.

WorkAround:
Please utilize the below URL for login
https://qualysguard.qg2.apps.qualys.com/fo/scan/scanList.php

Further updates will be provided as they become available.

Ticket reference for this Incident: IM-12115

Latest Qualys outages

US Platform 3: Purge Rules Are Not Executing (IM-12316) - 3 days ago
EU Platform 1: VMDR Dashboards Are Not Loading (IM-12314) - 4 days ago
US Platform 3: Slowness Observed During Login (IM-12311) - 7 days ago
US Platform 1: Issues with the VM and PC scans [IM-12308] - 8 days ago
EU Platform 2 : Login Failure on Portal and API Scans (IM-12307) - 10 days ago

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