Outage in Qualys

UK Platform 1: Slowness Loading VMDR Dashboards (IM-12118)

Resolved Minor
May 30, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys UK Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://https://qualysguard.qg1.apps.qualys.co.uk/fo/scan/scanList.php Further updates will be provided as they become available. The ticket reference for this incident is IM-12118.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/30/2025 02:08PM

This incident has been resolved.

MONITORING 1 day ago - at 05/30/2025 01:45PM

A fix has been implemented and we are monitoring the results.

MONITORING 1 day ago - at 05/30/2025 01:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 05/30/2025 10:10AM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys UK Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.

As a temporary workaround, users can access their scans through the following URL: https://https://qualysguard.qg1.apps.qualys.co.uk/fo/scan/scanList.php

Further updates will be provided as they become available.
The ticket reference for this incident is IM-12118.

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