Outage in Qualys

US Platform 3: UI Slowness (IM-11586)

Resolved Minor
May 23, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness on Qualys US Platform 3. Further updates will be shared as they become available. Ticket reference for this activity: IM-11586.
Components affected
Qualys Cloud Agent (CA) Qualys CloudView (CV) Qualys Threat Protection (TP) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Web Application Firewall (WAF) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Vulnerability Management (VM) Qualys Endpoint Detection and Response (EDR) Qualys Web Application Scanning (WAS) Qualys PCI Compliance (PCI) Qualys Malware Detection (MD) Qualys Security Configuration Assessment (SCA) Qualys Policy Compliance (PC) Qualys Asset Inventory (AI) Qualys Patch Management (PM) Qualys CertView (CERT) Qualys Container Security (CS) Qualys Gateway Service (QGS) Qualys Continuous Monitoring (CM) Qualys Indication of Compromise (IOC) Qualys Passive Scanner (PS) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/23/2024 07:26PM

This incident has been resolved.

MONITORING 4 months ago - at 05/23/2024 06:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 05/23/2024 05:33PM

Qualys Cloud Platform Operations has identified the issue causing UI slowness. The QWEB module login is functioning properly. Some users may experience slowness or intermittent failure in the portal modules.
Users can log in directly from - https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php
Further updates will be shared once available.
Ticket reference for this activity: IM-11586.

INVESTIGATING 4 months ago - at 05/23/2024 05:12PM

Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness on Qualys US Platform 3. Further updates will be shared as they become available.

Ticket reference for this activity: IM-11586.

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