Outage in Qualys

US Platform 03: UI is inaccessible (IM-11613)

Resolved Major
June 04, 2024 - Started 14 days ago - Lasted about 10 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations has identified an issue causing UI to become inaccessible on US Platform 3. Users can log in directly from - https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php Further updates will be shared once available. Ticket reference for this activity: IM-11613.
Components affected
Qualys Indication of Compromise (IOC) Qualys AssetView (AV) Qualys CertView (CERT) Qualys Security Configuration Assessment (SCA) Qualys Cloud Agent (CA) Qualys Web Application Firewall (WAF) Qualys Policy Compliance (PC) Qualys Patch Management (PM) Qualys Passive Scanner (PS) Qualys Web Application Scanning (WAS) Qualys Security Assessment Questionnaire (SAQ) Qualys Malware Detection (MD) Qualys Threat Protection (TP) Qualys Asset Inventory (AI) Qualys Endpoint Detection and Response (EDR) Qualys Gateway Service (QGS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Secure Enterprise Mobility (SEM) Beta Qualys File Integrity Monitoring (FIM) Qualys Continuous Monitoring (CM) Qualys PCI Compliance (PCI) Qualys CloudView (CV) Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 06/04/2024 11:55PM

This incident has been resolved.

MONITORING 14 days ago - at 06/04/2024 05:44PM

Qualys Cloud Platform Operations has implemented a fix and we are monitoring the results.

Further updates will be shared as they become available.
Ticket reference for this activity: IM-11613

INVESTIGATING 14 days ago - at 06/04/2024 03:47PM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 06/04/2024 02:26PM

Qualys Cloud Platform Operations has identified an issue causing UI to become inaccessible on US Platform 3.


Users can log in directly from - https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Further updates will be shared once available.
Ticket reference for this activity: IM-11613.

Latest Qualys outages

EU Platform 2: Unable to Login to UI (IM-11628) - 11 days ago
US Platform 1: VM/PC scans stuck in loading state (IM-11624) - 12 days ago
US Platform 1: VM/PC Scans are going in "Loading" status (IM-11610) - 16 days ago
US Platform 1: VM/PC Scans in are going in "Loading" status (IM-11602) - 19 days ago
US Platform 1, US Platform 2, and EU Platform 1: Lag in processing Web Application Scans (IM-11598) - 20 days ago

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