Outage in Qualys

US Platform 1: API and UI login issue (IM-11866)

Resolved Major
December 23, 2024 - Started 11 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating API and UI login issues on US Platform 1. Further updates will be shared as they become available. The ticket reference for this activity is IM-11866.
Components affected
Qualys Malware Detection (MD) Qualys Cloud Agent (CA) Qualys Asset Inventory (AI) Qualys Passive Scanner (PS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Vulnerability Management (VM) Qualys CloudView (CV) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Threat Protection (TP) Qualys Container Security (CS) Qualys PCI Compliance (PCI) Qualys Security Assessment Questionnaire (SAQ) Qualys Endpoint Detection and Response (EDR) Qualys File Integrity Monitoring (FIM) Qualys Gateway Service (QGS) Qualys Security Configuration Assessment (SCA) Qualys Policy Compliance (PC) Qualys Web Application Scanning (WAS) Qualys Continuous Monitoring (CM) Qualys Patch Management (PM) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/23/2024 03:13PM

This incident has been resolved.

MONITORING 11 days ago - at 12/23/2024 12:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 12/23/2024 11:34AM

Qualys Operations team has identified and resolved the API Issue; however, the UI login issue is currently being investigated.

Further updates will be shared as they become available.

INVESTIGATING 11 days ago - at 12/23/2024 10:21AM

Qualys Cloud Platform Operations is investigating API and UI login issues on US Platform 1.
Further updates will be shared as they become available.

The ticket reference for this activity is IM-11866.

Latest Qualys outages

IN Platform 1 - Slowness Issues Observed (IM-11870) - 8 days ago
US Platform 1: PCI External Scans Stuck In Processing (IM-11869) - 8 days ago
US Platform 2: Issues while generating new WAS Reports (IM-11867) - 9 days ago
US Platform 3: Cloud Agent Delta Backlog (IM-11858) - 17 days ago
IN Platform 1 - Slowness and Intermittent Login Issues Observed (IM-11856) - 21 days ago

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