Outage in Qualys

US Platform 1: API and UI login issue (IM-11866)

Resolved Major
December 23, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating API and UI login issues on US Platform 1. Further updates will be shared as they become available. The ticket reference for this activity is IM-11866.
Components affected
Qualys Malware Detection (MD) Qualys Cloud Agent (CA) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Network Passive Sensor (PS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Vulnerability Management (VM) Qualys Total Cloud Qualys VMDR Mobile Qualys Threat Protection (TP) Qualys Container Security (CS) Qualys PCI Compliance (PCI) Qualys Security Assessment Questionnaire (SAQ) Qualys Endpoint Detection and Response (EDR) Qualys File Integrity Monitoring (FIM) Qualys Gateway Service (QGS) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Web Application Scanning (WAS) Qualys Continuous Monitoring (CM) Qualys Patch Management (PM) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/23/2024 03:13PM

This incident has been resolved.

MONITORING 10 months ago - at 12/23/2024 12:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 12/23/2024 11:34AM

Qualys Operations team has identified and resolved the API Issue; however, the UI login issue is currently being investigated.

Further updates will be shared as they become available.

INVESTIGATING 10 months ago - at 12/23/2024 10:21AM

Qualys Cloud Platform Operations is investigating API and UI login issues on US Platform 1.
Further updates will be shared as they become available.

The ticket reference for this activity is IM-11866.

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EU Platform 1: VMDR Dashboards Are Not Loading (IM-12314) - 9 days ago
US Platform 3: Slowness Observed During Login (IM-12311) - 12 days ago

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