Outage in Qualys

US Platform 1: Unable to login to the platform (IM-11949)

Resolved Major
February 24, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating UI login issues on US Platform 1. Further updates will be shared as they become available. IM reference is IM-11949
Components affected
Qualys Total Cloud Qualys Patch Management (PM) Qualys Continuous Monitoring (CM) Qualys File Integrity Monitoring (FIM) Qualys Network Passive Sensor (PS) Qualys Endpoint Detection and Response (EDR) Qualys PCI Compliance (PCI) Qualys Web Application Scanning (WAS) Qualys VMDR Mobile Qualys Security Assessment Questionnaire (SAQ) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Gateway Service (QGS) Qualys Threat Protection (TP) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/25/2025 01:29AM

This incident has been resolved.

MONITORING 8 months ago - at 02/24/2025 09:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 02/24/2025 08:46PM

Qualys Cloud Platform Operations is still investigating UI login issues on US Platform 1 as the previous fix has not fully resolved the issue.

MONITORING 8 months ago - at 02/24/2025 08:38PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 02/24/2025 08:29PM

Qualys Cloud Platform Operations is investigating UI login issues on US Platform 1.
Further updates will be shared as they become available. IM reference is IM-11949

Latest Qualys outages

US Platforms 1/2/3: Purge Rules Not Executing (IM-12320) - 1 day ago
US Platform 3: Slowness Observed During Login (IM-12318) - 5 days ago
US Platform 3: Purge Rules Are Not Executing (IM-12316) - 9 days ago
EU Platform 1: VMDR Dashboards Are Not Loading (IM-12314) - 10 days ago
US Platform 3: Slowness Observed During Login (IM-12311) - 13 days ago

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