Outage in Qualys

US Platforms 2:VMDR dashboard not loading, though QWEB page is loading. (IM-12058)

Resolved Minor
April 29, 2025 - Started 5 days ago - Lasted about 16 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US POD 2. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg2.apps.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available.
Components affected
Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/29/2025 05:04PM

This incident has been resolved.

MONITORING 4 days ago - at 04/29/2025 02:15AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 04/29/2025 12:56AM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US POD 2. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg2.apps.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.

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US Platform 2: WAS Scans to remain in "Submitted" status in UI for a long time (IM-12045) - 11 days ago
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US Platform 2 | Lag in VM Scan Processing (IM-12041) - 14 days ago

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