Outage in Qualys

US Platforms 1, 2 and 3: Qualys Cloud Agent Policy Compliance processing backlog. (IM-12062)

Resolved Minor
May 06, 2025 - Started 2 days ago - Lasted about 17 hours
Official incident page

Need to monitor Qualys outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Qualys, and never miss an outage again.
Start Free Trial

Outage Details

The Qualys Cloud Platform Operations team is investigating an issue that is causing a backlog in processing Cloud Agent Policy Compliance. Users on the impacted platforms will notice that Policy Compliance scan data will take longer than expected to be visible within the Cloud Agent UI Further updates will be shared as they become available. The ticket reference for this activity is IM-12062.
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/07/2025 11:27AM

This incident has been resolved.

MONITORING 1 day ago - at 05/07/2025 04:50AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 05/07/2025 12:36AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 05/06/2025 06:10PM

The Qualys Cloud Platform Operations team is investigating an issue that is causing a backlog in processing Cloud Agent Policy Compliance.

Users on the impacted platforms will notice that Policy Compliance scan data will take longer than expected to be visible within the Cloud Agent UI

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12062.

Latest Qualys outages

All Platforms: Unauthorized Access Errors Reported in PM and GAV/CSAM Modules (IM-12074) - about 20 hours ago
Multiple PODs UK1,US1,EU1,EU2,AE1: Intermittent Application crashing while editing widgets in dashboard (IM-12077) - about 20 hours ago
EU Platform 2, UK Platform 1: All connectors going into error state (IM-12076) - 1 day ago
US Platform 2: UI login issues (IM-12073) - 2 days ago
US Platform 1: Delay in Asynchronous Request Processing (IM-12071) - 3 days ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook