Outage in Qualys

US Platforms 1, 2 and 3: Qualys Cloud Agent Policy Compliance processing backlog. (IM-12062)

Resolved Minor

May 06, 2025 - Started 12 months ago - Lasted about 17 hours
Official incident page

Incident Report

The Qualys Cloud Platform Operations team is investigating an issue that is causing a backlog in processing Cloud Agent Policy Compliance. Users on the impacted platforms will notice that Policy Compliance scan data will take longer than expected to be visible within the Cloud Agent UI Further updates will be shared as they become available. The ticket reference for this activity is IM-12062.

Components affected

Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/07/2025 11:27AM

This incident has been resolved.

MONITORING 11 months ago - at 05/07/2025 04:50AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 05/07/2025 12:36AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/06/2025 06:10PM

The Qualys Cloud Platform Operations team is investigating an issue that is causing a backlog in processing Cloud Agent Policy Compliance.

Users on the impacted platforms will notice that Policy Compliance scan data will take longer than expected to be visible within the Cloud Agent UI

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12062.

Latest Qualys outages

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US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 14 hours ago

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