Outage in Qualys
US Platform 3: UI Slowness observed in VMDR dashboard (IM-12094)
Resolved Minor
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Outage Details
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US POD 3. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-12094.
Components affected
Qualys Vulnerability Management (VM) Qualys Continuous Monitoring (CM) Qualys Endpoint Detection and Response (EDR) Qualys PCI Compliance (PCI) Qualys Container Security (CS) Qualys Malware Detection (MD) Qualys CloudView (CV) Qualys Gateway Service (QGS) Qualys Security Configuration Assessment (SCA) Qualys Patch Management (PM) Qualys Policy Compliance (PC) Qualys Passive Scanner (PS) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Cloud Agent (CA) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Threat Protection (TP) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Asset Inventory (AI) Qualys CertView (CERT) Qualys File Integrity Monitoring (FIM) Qualys AssetView (AV)Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/16/2025 01:04AM
This incident has been resolved.
MONITORING
about 1 month ago - at 05/15/2025 04:54PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 05/15/2025 04:28PM
This is impacting all modules in addition to VMDR. We are continuing to investigate.
INVESTIGATING
about 1 month ago - at 05/15/2025 04:27PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 05/15/2025 04:23PM
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US POD 3. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-12094.
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Issue with Sharing Scans from VM to PCI (IM-12157) - 8 days ago
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