Outage in Qualys

US Platform 3: UI Slowness observed in VMDR dashboard (IM-12094)

Resolved Minor
May 15, 2025 - Started 23 days ago - Lasted about 9 hours
Official incident page

Need to monitor Qualys outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Qualys, and never miss an outage again.
Start Free Trial

Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US POD 3. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available. Further updates will be shared as they become available. Ticket reference for this activity: IM-12094.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 05/16/2025 01:04AM

This incident has been resolved.

MONITORING 23 days ago - at 05/15/2025 04:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 23 days ago - at 05/15/2025 04:28PM

This is impacting all modules in addition to VMDR. We are continuing to investigate.

INVESTIGATING 23 days ago - at 05/15/2025 04:27PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 05/15/2025 04:23PM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US POD 3. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-12094.

Be the first to know when Qualys and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook