Outage in Qualys

US Platform 2: Cloud Agent Delta Backlog (IM-12100)

Minor
May 19, 2025 - Started about 11 hours ago
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 2 causing a Cloud Agent Delta Backlog. Users will notice that the latest information related to the following modules will take longer than expected: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory . Further updates will be shared as they become available. The ticket reference for this incident is IM-12100
Components affected
Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
MONITORING 33 minutes ago - at 05/20/2025 12:41AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 7 hours ago - at 05/19/2025 06:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 11 hours ago - at 05/19/2025 02:27PM

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 2 causing a Cloud Agent Delta Backlog. Users will notice that the latest information related to the following modules will take longer than expected: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory . Further updates will be shared as they become available. The ticket reference for this incident is IM-12100

Latest Qualys outages

US Platform 2: Container Security (CS) Delay in Scan Processing and Sensor Status (IM-12101) - about 10 hours ago
US Platform 1: All connectors going into queued state (IM-12097) - 3 days ago
US Platform 3: UI Slowness observed in VMDR dashboard (IM-12094) - 4 days ago
All SCP & PCP Platform: QIDs are not listed in KB (May 2025 Patch Tuesday) - (IM-12092) - 6 days ago
US Platform 2: WAS Scans Intermittently going in submitted state (IM-12086) - 9 days ago

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