Outage in Qualys

US Platform 1 and US Platform 4: Slowness Loading VMDR Dashboards (IM-12148)

Resolved Minor
June 11, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US Platform 1 and US Platform 4. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: US Platform 1: https://qualysguard.qualys.com/fo/scan/scanList.php US Platform 4: https://qualysguard.qg4.apps.qualys.com/fo/scan/scanList.php Further updates will be provided as they become available.
Components affected
Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/11/2025 05:34PM

This incident has been resolved.

MONITORING 1 day ago - at 06/11/2025 02:03PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 06/11/2025 01:24PM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US Platform 1 and US Platform 4. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.

As a temporary workaround, users can access their scans through the following URL:
US Platform 1: https://qualysguard.qualys.com/fo/scan/scanList.php
US Platform 4: https://qualysguard.qg4.apps.qualys.com/fo/scan/scanList.php

Further updates will be provided as they become available.

Latest Qualys outages

US Platform 2: Scans Going Into Loading Status (IM-12149) - about 8 hours ago
CA Platform 1: Slowness Loading VMDR Dashboards (IM-12145) - 3 days ago
US Platform 2: Qualys UI Login Impacted (IM-12140) - 6 days ago
EU Platform 2: Scanner sync delay Issue | (IM-12123) - 11 days ago
US Platform 1: Slowness Loading Scan Results (IM-12119) - 12 days ago

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