Outage in Qualys

US Platform 2: Scans Going Into Loading Status (IM-12149)

Resolved Minor
June 12, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in “Loading” status in UI for a long time. The scans are running fine in the backend, but the UI is taking time to update. Further updates will be shared as they become available. The ticket reference for this activity is: IM-12149.
Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 06/13/2025 01:49AM

This incident has been resolved.

MONITORING 1 day ago - at 06/12/2025 11:21PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 06/12/2025 08:34PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 06/12/2025 08:33PM

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in “Loading” status in UI for a long time. The scans are running fine in the backend, but the UI is taking time to update. Further updates will be shared as they become available.

The ticket reference for this activity is: IM-12149.

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