Outage in Qualys

US Platform 2: Scans Going Into Loading Status (IM-12149)

Resolved Minor

June 12, 2025 - Started 10 months ago - Lasted about 5 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in “Loading” status in UI for a long time. The scans are running fine in the backend, but the UI is taking time to update. Further updates will be shared as they become available. The ticket reference for this activity is: IM-12149.

Components affected

Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Vulnerability Management (VM) Qualys Security Configuration Assessment (SCA)

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/13/2025 01:49AM

This incident has been resolved.

MONITORING 10 months ago - at 06/12/2025 11:21PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 06/12/2025 08:34PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/12/2025 08:33PM

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in “Loading” status in UI for a long time. The scans are running fine in the backend, but the UI is taking time to update. Further updates will be shared as they become available.

The ticket reference for this activity is: IM-12149.

Latest Qualys outages

US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 9 hours ago

EU Platform 1: Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI [IM-12592] - about 21 hours ago

US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 3 days ago

US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583) - 3 days ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 3 days ago

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