Outage in Qualys

Issue with Sharing Scans from VM to PCI (IM-12157)

Resolved Minor
June 21, 2025 - Started about 7 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating a problem that prevents the sharing of scans from VM to PCI. While scans are completing successfully in the backend and launching scans from the PCI UI functions properly, users are unable to import scans from VM (Share with PCI). We will provide further updates as more information becomes available. The reference number for this ticket is IM-12157.
Components affected
Qualys PCI Platform Qualys PCI Compliance (PCI)
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 06/21/2025 10:45AM

This incident has been resolved.

MONITORING about 7 hours ago - at 06/21/2025 04:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 7 hours ago - at 06/21/2025 04:08AM

Qualys Cloud Platform Operations is currently investigating a problem that prevents the sharing of scans from VM to PCI. While scans are completing successfully in the backend and launching scans from the PCI UI functions properly, users are unable to import scans from VM (Share with PCI). We will provide further updates as more information becomes available. The reference number for this ticket is IM-12157.

Latest Qualys outages

All SCPs: WAS Scans Error-Out with Internal Scanner on Version WAS-10.9.37-1 (IM-12154) - about 21 hours ago
All SCP Platform: VMDR Dashboard intermittently Getting "Application Crashed" - (IM-12150) - 8 days ago
US Platform 2: Scans Going Into Loading Status (IM-12149) - 9 days ago
US Platform 1 and US Platform 4: Slowness Loading VMDR Dashboards (IM-12148) - 10 days ago
CA Platform 1: Slowness Loading VMDR Dashboards (IM-12145) - 11 days ago

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