Outage in Qualys
US Platform 1: All WAS scans, EDR/EPP and CS Qscanner download impacted (IM-12158)
Resolved MajorIncident Report
The Qualys Cloud Platform Operations team is currently investigating an issue where all WAS scans are going into scanner not available state due to connectivity issues.
EDR/EPP get impacted when user upload the chunks using CASK & if any new subscription onboard EDR/EPP, the user will not be able to download the chunks.
Also, CS QScanner binary download fails when user attempt to download the QScanner build.
We will provide further updates as they become available.
Components affected
Qualys Cloud Agent (CA) Qualys Container Security (CS) Qualys Web Application Scanning (WAS) Qualys Endpoint Detection and Response (EDR)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/23/2025 04:53AM
This incident has been resolved.
MONITORING
10 months ago - at 06/23/2025 01:13AM
Qualys Cloud Platform Operations team has implemented a fix, and we are currently monitoring the results. We have confirmed that new WAS Scans are completing successfully. Users need to relaunch any scans that are currently showing an error status.
Additionally, the issue with EDR/EPP and CS Qscanner downloads has been fully resolved following the implementation of the fix. We will continue to monitor the results.
The ticket reference for this activity is IM-12158.
MONITORING
10 months ago - at 06/22/2025 09:50PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 months ago - at 06/22/2025 09:49PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/22/2025 09:24PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/22/2025 07:47PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/22/2025 05:33PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/22/2025 05:23PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/22/2025 05:17PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/22/2025 08:36AM
The Qualys Cloud Platform Operations team is currently investigating an issue where all WAS scans are going into scanner not available state due to connectivity issues.
EDR/EPP get impacted when user upload the chunks using CASK & if any new subscription onboard EDR/EPP, the user will not be able to download the chunks.
Also, CS QScanner binary download fails when user attempt to download the QScanner build.
We will provide further updates as they become available.
Latest Qualys outages
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 9 hours ago
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