Pricing

Outage in Qualys

US Platform 1: All WAS scans, EDR/EPP and CS Qscanner download impacted (IM-12158)

Resolved Major

June 22, 2025 - Started 2 days ago - Lasted about 20 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue where all WAS scans are going into scanner not available state due to connectivity issues. EDR/EPP get impacted when user upload the chunks using CASK & if any new subscription onboard EDR/EPP, the user will not be able to download the chunks. Also, CS QScanner binary download fails when user attempt to download the QScanner build. We will provide further updates as they become available.

Components affected

Qualys Cloud Agent (CA) Qualys Container Security (CS) Qualys Web Application Scanning (WAS) Qualys Endpoint Detection and Response (EDR)

Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 06/23/2025 04:53AM

This incident has been resolved.

MONITORING 1 day ago - at 06/23/2025 01:13AM

Qualys Cloud Platform Operations team has implemented a fix, and we are currently monitoring the results. We have confirmed that new WAS Scans are completing successfully. Users need to relaunch any scans that are currently showing an error status.

Additionally, the issue with EDR/EPP and CS Qscanner downloads has been fully resolved following the implementation of the fix. We will continue to monitor the results.

The ticket reference for this activity is IM-12158.

MONITORING 2 days ago - at 06/22/2025 09:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 06/22/2025 09:49PM