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Outage in Qualys

UK Platform 1: Pre-Post Permission Option Unavailable (IM-12170)

Resolved Minor
June 30, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

The Qualys Cloud Platform Operations team is currently investigating an issue where users are unable to add pre actions to a patch job. During this activity, users will receive an improper permission error that is preventing pre actions from being added. Further updates will be shared as they become available. The ticket reference for this incident is IM-12170

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/30/2025 05:28PM

This incident has been resolved.

MONITORING 10 months ago - at 06/30/2025 03:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 06/30/2025 03:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 06/30/2025 02:47PM

The Qualys Cloud Platform Operations team is currently investigating an issue where users are unable to add pre actions to a patch job. During this activity, users will receive an improper permission error that is preventing pre actions from being added. Further updates will be shared as they become available. The ticket reference for this incident is IM-12170

Latest Qualys outages

US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 9 hours ago
EU Platform 1: Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI [IM-12592] - about 21 hours ago
US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 3 days ago
US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583) - 3 days ago
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 3 days ago

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