Outage in Qualys

UK Platform 1: Pre-Post Permission Option Unavailable (IM-12170)

Resolved Minor
June 30, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue where users are unable to add pre actions to a patch job. During this activity, users will receive an improper permission error that is preventing pre actions from being added. Further updates will be shared as they become available. The ticket reference for this incident is IM-12170
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/30/2025 05:28PM

This incident has been resolved.

MONITORING 2 days ago - at 06/30/2025 03:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 06/30/2025 03:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 06/30/2025 02:47PM

The Qualys Cloud Platform Operations team is currently investigating an issue where users are unable to add pre actions to a patch job. During this activity, users will receive an improper permission error that is preventing pre actions from being added. Further updates will be shared as they become available. The ticket reference for this incident is IM-12170

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