Outage in Qualys

US Platform 1: Data not available under Inventory Tab (IM-12181)

Resolved Major
July 07, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations team is actively investigating a problem affecting the Qualys US Platform 1. Users may encounter an issue in which the Total Cloud > Inventory tab displays a message stating, “No data available.” We will provide further updates as more information becomes available. The ticket reference for this activity is: IM-12181
Components affected
Qualys Total Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/07/2025 09:05AM

This incident has been resolved.

MONITORING 4 months ago - at 07/07/2025 07:43AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 07/07/2025 06:44AM

Qualys Cloud Platform Operations team is actively investigating a problem affecting the Qualys US Platform 1.
Users may encounter an issue in which the Total Cloud > Inventory tab displays a message stating, “No data available.”

We will provide further updates as more information becomes available.

The ticket reference for this activity is: IM-12181

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