Outage in Qualys
US Platform 1 and US Platform 3: connectivity issues observed (IM-12203)
Major
July 21, 2025 - Started about 10 hours ago
Official incident page
Official incident page
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Outage Details
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 1 and US Platform 3. Some functionality for the following apps might be impacted - CAR (CAR script count), Portal, PM (Deployment job flow), CAS, CMS (Cluster based and qscanner sensors, Vuln scanning), Alerting, Reporting, Audit-log, SEM (Updated values will not reflect on UI), PCRS (generating PCRS reports), NPS, FIM, OCA, EDR (flink services, forensic data flow) and QGS.
We will provide further updates as they become available.
The incident ticket for reference is IM-12203.
Components affected
Qualys Patch Management (PM) Qualys File Integrity Monitoring (FIM) Qualys Vulnerability Management (VM) Qualys Gateway Service (QGS) Qualys Cloud Agent (CA) Qualys Policy Compliance (PC) Qualys File Integrity Monitoring (FIM) Qualys Passive Scanner (PS) Qualys Policy Compliance (PC) Qualys Container Security (CS) Qualys Container Security (CS) Qualys Patch Management (PM) Qualys Gateway Service (QGS) Qualys Passive Scanner (PS) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM)Latest Updates ( sorted recent to last )
MONITORING
about 2 hours ago - at 07/21/2025 01:00PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 8 hours ago - at 07/21/2025 06:59AM
The issue has been identified and we are working on implementing the Fix.
INVESTIGATING
about 9 hours ago - at 07/21/2025 05:50AM
We are continuing to investigate this issue.
INVESTIGATING
about 10 hours ago - at 07/21/2025 05:32AM
We are continuing to investigate this issue.
INVESTIGATING
about 10 hours ago - at 07/21/2025 05:29AM
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 1 and US Platform 3. Some functionality for the following apps might be impacted - CAR (CAR script count), Portal, PM (Deployment job flow), CAS, CMS (Cluster based and qscanner sensors, Vuln scanning), Alerting, Reporting, Audit-log, SEM (Updated values will not reflect on UI), PCRS (generating PCRS reports), NPS, FIM, OCA, EDR (flink services, forensic data flow) and QGS.
We will provide further updates as they become available.
The incident ticket for reference is IM-12203.
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