US Platforms 1 and US Platform 3: Cloud Agent Delta Backlog (IM-12205)

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Qualys Cloud Platform Operations team has identified the issue and is actively working on a fix for the Cloud Agent Delta backlog. As a result of this backlog, users may experience delays in data visibility within the Vulnerability Management, Cloud Agent, and CSAM modules. We will provide further updates as they become available.
The Incident ticket for reference: IM-12205

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Platforms US 1 and US 3 that is causing a Delta Backlog for Cloud Agents. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.

The Incident ticket for reference: IM-12205)