Outage in Qualys

US Platforms 1 and US Platform 3: Cloud Agent Delta Backlog (IM-12205)

Resolved Major
July 21, 2025 - Started 2 months ago - Lasted 8 days
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Platforms US 1 and US 3 that is causing a Delta Backlog for Cloud Agents. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available. The Incident ticket for reference: IM-12205)
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/29/2025 08:34AM

This incident has been resolved.

MONITORING about 2 months ago - at 07/28/2025 11:49PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 07/26/2025 03:52AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 07/25/2025 04:56PM

Qualys Cloud Platform Operations team has identified the issue and is actively working on a fix for the Cloud Agent Delta backlog. As a result of this backlog, users may experience delays in data visibility within the Vulnerability Management, Cloud Agent, and CSAM modules. We will provide further updates as they become available.
The Incident ticket for reference: IM-12205

IDENTIFIED 2 months ago - at 07/24/2025 11:31AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 07/23/2025 08:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 07/21/2025 07:21PM

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Platforms US 1 and US 3 that is causing a Delta Backlog for Cloud Agents. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.

The Incident ticket for reference: IM-12205)

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