Outage in Qualys
US Platform 3: Connectivity issues observed (IM-12211)
Resolved MinorIncident Report
Qualys Cloud Platform Operations is investigating an issue on US Platform 3. Some functionality for the following applications might be impacted - CAR (CAR script count), Portal, PM (Deployment job flow), CAS, CMS (Cluster based and qscanner sensors, Vuln scanning), Alerting, Reporting, Audit-log, SEM (Updated values will not reflect on UI), PCRS (generating PCRS reports), NPS, FIM, OCA, EDR (flink services, forensic data flow) and QGS.
We will provide further updates as they become available.
The incident ticket for reference is IM-12211.
Components affected
Qualys Patch Management (PM) Qualys Gateway Service (QGS) Qualys File Integrity Monitoring (FIM) Qualys Web Application Scanning (WAS) Qualys Cloud Agent (CA) Qualys Continuous Monitoring (CM) Qualys Vulnerability Management (VM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys AssetView (AV) Qualys Container Security (CS) Qualys Total CloudOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/24/2025 02:44AM
This incident has been resolved.
MONITORING
3 months ago - at 07/23/2025 08:17PM
We are continuing to monitor for any further issues.
MONITORING
3 months ago - at 07/23/2025 05:41PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 07/23/2025 04:40PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 months ago - at 07/23/2025 03:08PM
Interim Update - Qualys Cloud Platform Operations were able to identify that there were Cluster Nodes failures and fix has been applied, currently it is in process of recovery. We will keep you posted with further progress.
Following services are impacted due to it.
CAR (CAR script count), Portal, PM (Deployment job flow), CAS, CMS (Cluster based and qscanner sensors, Vuln scanning), Alerting, Reporting, Audit-log, SEM (Updated values will not reflect on UI), PCRS (generating PCRS reports), NPS, FIM, OCA, EDR (flink services, forensic data flow) and QGS.
IDENTIFIED
3 months ago - at 07/22/2025 10:40PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 07/22/2025 08:30PM
Qualys Cloud Platform Operations is investigating an issue on US Platform 3. Some functionality for the following applications might be impacted - CAR (CAR script count), Portal, PM (Deployment job flow), CAS, CMS (Cluster based and qscanner sensors, Vuln scanning), Alerting, Reporting, Audit-log, SEM (Updated values will not reflect on UI), PCRS (generating PCRS reports), NPS, FIM, OCA, EDR (flink services, forensic data flow) and QGS.
We will provide further updates as they become available.
The incident ticket for reference is IM-12211.
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