Outage in Qualys

US Platform 3: Intermittent Issues with CSV Format Reports Download (IM-12215)

Resolved Minor

July 23, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations team is investigating an issue where some users occasionally receive empty reports when attempting to download in CSV format. This problem may affect some users sporadically. We will provide further updates as more information becomes available. The reference ticket number for this incident is (IM-12215).

Components affected

Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/24/2025 12:53AM

This incident has been resolved.

MONITORING 9 months ago - at 07/23/2025 11:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 months ago - at 07/23/2025 09:34PM

Qualys Cloud Platform Operations team is investigating an issue where some users occasionally receive empty reports when attempting to download in CSV format. This problem may affect some users sporadically.

We will provide further updates as more information becomes available.

The reference ticket number for this incident is (IM-12215).

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