Outage in Qualys

US Platform 3: Delay in Alert Notifications (IM-12224)

Resolved Minor
July 29, 2025 - Started 3 months ago - Lasted about 20 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue affecting alert notifications. Users may experience delays in receiving alerts for the defined rules associated with the applications VMDR, EDR, and CERTVIEW. We will provide further updates as they become available. Ticket reference for this matter: IM-12224
Components affected
Qualys CertView (CERT) Qualys Vulnerability Management (VM) Qualys Endpoint Detection and Response (EDR)

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/29/2025 09:21PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 07/29/2025 11:55AM

Fix has been implemented for the VMDR and CERTVIEW. But Users may experience delays in receiving alerts for the defined rules associated with the application's EDR.

We will provide further updates as they become available.

IDENTIFIED 3 months ago - at 07/29/2025 08:37AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 07/29/2025 01:15AM

Qualys Cloud Platform Operations is currently investigating an issue affecting alert notifications. Users may experience delays in receiving alerts for the defined rules associated with the applications VMDR, EDR, and CERTVIEW.

We will provide further updates as they become available.

Ticket reference for this matter: IM-12224

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