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Outage in Qualys

US Platform 1, US Platform 2: Cloud Agent Provision Chirp backlog (IM-12233)

Resolved Minor
August 01, 2025 - Started 9 months ago - Lasted 1 day
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue causing delays with Cloud Agent provisioning. The delay will impact the newly installed Agents. Users will notice that Agent provision will take longer than the expected time. However, existing agents will run with no issues. Further updates will be shared as they become available. Ticket reference for this activity is IM-12233
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/03/2025 04:38AM

This incident has been resolved.

IDENTIFIED 9 months ago - at 08/02/2025 06:38AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 08/02/2025 03:34AM

Qualys Cloud Platform Operations is currently investigating an issue causing delays with Cloud Agent provisioning. The delay will impact the newly installed Agents. Users will notice that Agent provision will take longer than the expected time. However, existing agents will run with no issues. Further updates will be shared as they become available.
Ticket reference for this activity is IM-12233

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