Outage in Qualys

US Platform 1, US Platform 2: Cloud Agent Provision Chirp backlog (IM-12233)

Resolved Minor
August 02, 2025 - Started 4 days ago - Lasted 1 day
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing delays with Cloud Agent provisioning. The delay will impact the newly installed Agents. Users will notice that Agent provision will take longer than the expected time. However, existing agents will run with no issues. Further updates will be shared as they become available. Ticket reference for this activity is IM-12233
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/03/2025 04:38AM

This incident has been resolved.

IDENTIFIED 4 days ago - at 08/02/2025 06:38AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 08/02/2025 03:34AM

Qualys Cloud Platform Operations is currently investigating an issue causing delays with Cloud Agent provisioning. The delay will impact the newly installed Agents. Users will notice that Agent provision will take longer than the expected time. However, existing agents will run with no issues. Further updates will be shared as they become available.
Ticket reference for this activity is IM-12233

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