Outage in Qualys

US Platform 1: Connectivity Issue Affecting Multiple Modules Partially.(IM-12236)

Resolved Major
August 04, 2025 - Started 2 days ago - Lasted about 22 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted. VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. We will provide further updates as they become available. The incident ticket for reference is IM-12236.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/05/2025 01:30AM

This incident has been resolved.

MONITORING 1 day ago - at 08/04/2025 08:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 08/04/2025 11:11AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 08/04/2025 03:47AM

Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1.
The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring.
CSAM: Large messages related to SWCA events may experience delays in processing
CertView: CertView Scans Impacted
Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected.
Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor.
QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images.
ETM: API and Purge reports will not work.
WAS: Reporting functionalities may experience disruptions.
FIM: FIM events and audit data might not be visible.
PCRS: PCRS reporting will be impacted.
Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules.
SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated.
CAR: There will be breaks in script content, output, asset job results, and the script details page.
Custom QID detections in the VMDR UI will not be visible.
Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services.
Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent.
Audit-log-service: Uploading and downloading audit log reports will not work.
OCA: Delta processing will be paused, and the last scan date will not update.
CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

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