Outage in Qualys
US Platform 3: Slowness Observed During Login (IM-12237)
Resolved Minor
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Outage Details
The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in.
Note: Scans and API functionality remain unaffected.
As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php
Authentication for customers utilizing MFA will remain interrupted.
Further updates will be provided as they become available.
Incident Reference: IM-12237
Components affected
Qualys File Integrity Monitoring (FIM) Qualys Threat Protection (TP) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Policy Compliance (PC) Qualys Asset Inventory (AI) Qualys Security Assessment Questionnaire (SAQ) Qualys Gateway Service (QGS) Qualys Web Application Scanning (WAS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Security Configuration Assessment (SCA) Qualys Patch Management (PM) Qualys Malware Detection (MD) Qualys Vulnerability Management (VM) Qualys Endpoint Detection and Response (EDR) Qualys PCI Compliance (PCI) Qualys Continuous Monitoring (CM) Qualys Cloud Agent (CA) Qualys Container Security (CS) Qualys Passive Scanner (PS) Qualys CertView (CERT) Qualys CloudView (CV) Qualys AssetView (AV)Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/04/2025 05:14PM
This incident has been resolved.
MONITORING
1 day ago - at 08/04/2025 04:08PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 08/04/2025 01:31PM
The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in.
Note: Scans and API functionality remain unaffected.
As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php
Authentication for customers utilizing MFA will remain interrupted.
Further updates will be provided as they become available.
Incident Reference: IM-12237
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