US Platform 3: Connectivity Issue Affecting Multiple Modules Partially.(IM-12240)

This incident has been resolved.

Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down.
Further updates will be shared as they become available.

Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring.
CSAM: Large messages related to SWCA events may experience delays in processing
CertView: CertView Scans Impacted
Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected.
Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing.
QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images.
ETM: The generation of API and Purge reports will not work.
WAS: Reporting functionalities may experience disruptions.
FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible.
PCRS: PCRS reporting will be impacted.
Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules.
SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases
CAR: There will be breaks in script content, output, asset job results, and the script details page.
Custom QID detections in the VMDR UI will be not visible.
Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services.
Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent.
Audit-log-service: Uploading and downloading audit log reports will not work.
OCA: Delta processing will be paused, and the last scan date will not update.
CIPS: Customers using the CIPS service will be affected and will not see the data.
EDR: Forensic and Auto remediation Flow will be impacted
WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.