Outage in Qualys
US Platform 3: Slowness Observed During Login (IM-12242)
Resolved Major
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Outage Details
The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in.
Note: Scans and API functionality remain unaffected.
As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php
Authentication for customers utilizing MFA will remain interrupted.
Further updates will be provided as they become available.
Incident Reference: IM-12242
Components affected
Qualys Endpoint Detection and Response (EDR) Qualys Cloud Agent (CA) Qualys Gateway Service (QGS) Qualys Vulnerability Management (VM) Qualys Policy Compliance (PC) Qualys Security Assessment Questionnaire (SAQ) Qualys Malware Detection (MD) Qualys Threat Protection (TP) Qualys PCI Compliance (PCI) Qualys Continuous Monitoring (CM) Qualys CertView (CERT) Qualys Patch Management (PM) Qualys Security Configuration Assessment (SCA) Qualys Secure Enterprise Mobility (SEM) Beta Qualys File Integrity Monitoring (FIM) Qualys Passive Scanner (PS) Qualys Web Application Scanning (WAS) Qualys Asset Inventory (AI) Qualys Container Security (CS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys CloudView (CV) Qualys AssetView (AV)Latest Updates ( sorted recent to last )
INVESTIGATING
13 days ago - at 08/08/2025 01:30AM
We are currently investigating this issue.
MONITORING
13 days ago - at 08/08/2025 01:21AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
13 days ago - at 08/08/2025 12:58AM
The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in.
Note: Scans and API functionality remain unaffected.
As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php
Authentication for customers utilizing MFA will remain interrupted.
Further updates will be provided as they become available.
Incident Reference: IM-12242
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