Outage in Qualys

All Shared Platforms: Cloud Agents Not Provisioning (IM-12247)

Resolved Minor
August 14, 2025 - Started 21 days ago - Lasted about 3 hours
Official incident page

Need to monitor Qualys outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Qualys, and never miss an outage again.
Start Free Trial

Outage Details

Our Qualys Cloud Operations team has identified an issue preventing cloud agents from provisioning properly on the shared platforms. A hot fix has been verified and is currently being deployed to production. Customers on AE, AU, EU and IN platforms will remain impacted as the fix is currently being scheduled for deployment but will be completed soon. All other major platforms have been updated and are currently under monitoring. The incident ticket for reference is IM-12247.
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys CertView (CERT) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 08/14/2025 07:38PM

This incident has been resolved.

IDENTIFIED 21 days ago - at 08/14/2025 04:18PM

Our Qualys Cloud Operations team has identified an issue preventing cloud agents from provisioning properly on the shared platforms. A hot fix has been verified and is currently being deployed to production. Customers on AE, AU, EU and IN platforms will remain impacted as the fix is currently being scheduled for deployment but will be completed soon. All other major platforms have been updated and are currently under monitoring. The incident ticket for reference is IM-12247.

Latest Qualys outages

All SCP Platforms: Cloud Agent for macOS 6.2.0-36 (Intel) / 6.3.0-41 (ARM): “Application Damaged” Popup on macOS 15.6.1 (Sequoia) (IM-12268) - about 1 hour ago
US Platform 3: Intermittent Slowness Loading VMDR Dashboards (IM-12270) - about 4 hours ago
US Platform 3: Connectivity Issue Affecting Multiple Modules Partially (IM-12266) - 1 day ago
CA Platform 1: Unexpected Search Results in PM UI (IM-12265) - 2 days ago
IN Platform 1: Slowness observed while login and intermittent slowness while loading modules Container Security, CertView and Policy Audit / Policy Compliance (IM-12264) - 2 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook