Outage in Qualys

All Shared Platforms: Cloud Agents Not Provisioning (IM-12247)

Resolved Minor
August 14, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Our Qualys Cloud Operations team has identified an issue preventing cloud agents from provisioning properly on the shared platforms. A hot fix has been verified and is currently being deployed to production. Customers on AE, AU, EU and IN platforms will remain impacted as the fix is currently being scheduled for deployment but will be completed soon. All other major platforms have been updated and are currently under monitoring. The incident ticket for reference is IM-12247.
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys CertView (CERT) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/14/2025 07:38PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 08/14/2025 04:18PM

Our Qualys Cloud Operations team has identified an issue preventing cloud agents from provisioning properly on the shared platforms. A hot fix has been verified and is currently being deployed to production. Customers on AE, AU, EU and IN platforms will remain impacted as the fix is currently being scheduled for deployment but will be completed soon. All other major platforms have been updated and are currently under monitoring. The incident ticket for reference is IM-12247.

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