Outage in Qualys

US Platform 2: Cloud Agent Delta Backlog (IM-12249)

Minor
August 16, 2025 - Started about 15 hours ago
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users may notice delayed scan data in the UI, and the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. We will share further updates as they become available. The reference number for this incident is IM-12249.
Components affected
Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 08/16/2025 12:46AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 15 hours ago - at 08/15/2025 11:10PM

Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users may notice delayed scan data in the UI, and the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. We will share further updates as they become available.
The reference number for this incident is IM-12249.

Latest Qualys outages

UK Platform 1: Slowness observed during login and some Dashboard widgets loading with delay (IM-12246) - 1 day ago
All Shared Platforms: Cloud Agents Not Provisioning (IM-12247) - 2 days ago
US Platform 3: Slowness Observed During Login (IM-12242) - 9 days ago
US Platform 3: Connectivity Issue Affecting Multiple Modules Partially.(IM-12240) - 11 days ago
KSA Platform 01: Intermittent login issue (IM-12238) - 12 days ago

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