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Outage in Qualys

US Platform 3: Unified Dashboards Are Missing (IM-12252)

Resolved Minor
August 19, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our Qualys Cloud Operation team is currently investigating an issue on US Platform 3 where some users may no longer have access to dashboards within the UD, PM and VMDR modules. Further updates will be shared as they become available. The incident ticket for reference is IM-12252
Components affected
Qualys Vulnerability Management (VM) Qualys Patch Management (PM)

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/19/2025 07:04PM

This incident has been resolved.

MONITORING 8 months ago - at 08/19/2025 06:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 08/19/2025 04:47PM

We are continuing to investigate this issue. There are now reports of dashboards missing from PM module in addition to UD and VMDR. Further updates will be shared as they become available.

INVESTIGATING 8 months ago - at 08/19/2025 04:20PM

Our Qualys Cloud Operation team is currently investigating an issue on US Platform 3 where some users may no longer have access to dashboards within the UD, PM and VMDR modules. Further updates will be shared as they become available. The incident ticket for reference is IM-12252

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