Outage in Qualys

US Platform 3: Unified Dashboards Are Missing (IM-12252)

Resolved Minor
August 19, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

Our Qualys Cloud Operation team is currently investigating an issue on US Platform 3 where some users may no longer have access to dashboards within the UD, PM and VMDR modules. Further updates will be shared as they become available. The incident ticket for reference is IM-12252
Components affected
Qualys Vulnerability Management (VM) Qualys Patch Management (PM)
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/19/2025 07:04PM

This incident has been resolved.

MONITORING 1 day ago - at 08/19/2025 06:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 08/19/2025 04:47PM

We are continuing to investigate this issue. There are now reports of dashboards missing from PM module in addition to UD and VMDR. Further updates will be shared as they become available.

INVESTIGATING 1 day ago - at 08/19/2025 04:20PM

Our Qualys Cloud Operation team is currently investigating an issue on US Platform 3 where some users may no longer have access to dashboards within the UD, PM and VMDR modules. Further updates will be shared as they become available. The incident ticket for reference is IM-12252

Latest Qualys outages

US Platform 2: Cloud Agent Delta Backlog (IM-12249) - 5 days ago
UK Platform 1: Slowness observed during login and some Dashboard widgets loading with delay (IM-12246) - 6 days ago
All Shared Platforms: Cloud Agents Not Provisioning (IM-12247) - 7 days ago
US Platform 3: Slowness Observed During Login (IM-12242) - 13 days ago
US Platform 3: Connectivity Issue Affecting Multiple Modules Partially.(IM-12240) - 16 days ago

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