Outage in Qualys

EU Platform 1 : UI Intermittent Login Issue (IM-12285)

Resolved Minor
September 11, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

Qualys Cloud Platform operations is currently investigating an issue causing intermittent login failures. API and Scans are working fine. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.eu/fo/scan/scanList.php The ticket reference for this incident is IM-12285 Further updates will be shared as they are received.
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Vulnerability Management (VM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Web Application Scanning (WAS) Qualys Threat Protection (TP) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Patch Management (PM) Qualys Malware Detection (MD) Qualys Security Assessment Questionnaire (SAQ) Qualys Gateway Service (QGS) Qualys Cloud Agent (CA) Qualys Container Security (CS) Qualys Endpoint Detection and Response (EDR) Qualys CertView (CERT) Qualys PCI Compliance (PCI) Qualys Security Configuration Assessment (SCA) Qualys File Integrity Monitoring (FIM) Qualys VMDR Mobile Qualys Continuous Monitoring (CM) Qualys Network Passive Sensor (PS) Qualys Total Cloud Qualys AssetView (AV)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 04:44PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/11/2025 01:29PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/11/2025 01:19PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 09/11/2025 12:34PM

Qualys Cloud Platform operations is currently investigating an issue causing intermittent login failures.
API and Scans are working fine.

As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.eu/fo/scan/scanList.php

The ticket reference for this incident is IM-12285

Further updates will be shared as they are received.

Latest Qualys outages

US Platform 3 : Slowness Observed During Login (IM-12329) - 6 days ago
US Platform 3: VM Scan Processing Delay (IM-12328) - 6 days ago
US Platform 3 : Slowness Observed During Login (IM-12325) - 8 days ago
EU Platform 2 : Slowness Observed During Login (IM-12323) - 10 days ago
US Platforms 1/2/3: Purge Rules Not Executing (IM-12320) - 13 days ago

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