Outage in Qualys
EU Platform 2: Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module (IM-12294)
Minor
September 18, 2025 - Started about 5 hours ago
Official incident page
Official incident page
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Outage Details
Qualys Cloud Platform Operations is observing an Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module on EU Platform-2. This would impact the current data being shown in AV/CSAM/CA dashboards/widgets and Elastic search results in Portal modules.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12294.
Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 hours ago - at 09/18/2025 12:54PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 5 hours ago - at 09/18/2025 09:20AM
Qualys Cloud Platform Operations is observing an Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module on EU Platform-2. This would impact the current data being shown in AV/CSAM/CA dashboards/widgets and Elastic search results in Portal modules.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12294.
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