Outage in Qualys
EU Platform 2: Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module (IM-12294)
Resolved Minor
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Outage Details
Qualys Cloud Platform Operations is observing an Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module on EU Platform-2. This would impact the current data being shown in AV/CSAM/CA dashboards/widgets and Elastic search results in Portal modules.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12294.
Components affected
Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Cloud Agent (CA)Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 09/19/2025 05:53PM
This incident has been resolved.
MONITORING
20 days ago - at 09/19/2025 04:32PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 09/18/2025 12:54PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
22 days ago - at 09/18/2025 09:20AM
Qualys Cloud Platform Operations is observing an Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module on EU Platform-2. This would impact the current data being shown in AV/CSAM/CA dashboards/widgets and Elastic search results in Portal modules.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12294.
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