Outage in Qualys
EU Platform 2: Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module (IM-12294)
Resolved MinorIncident Report
Qualys Cloud Platform Operations is observing an Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module on EU Platform-2. This would impact the current data being shown in AV/CSAM/CA dashboards/widgets and Elastic search results in Portal modules.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12294.
Components affected
Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Cloud Agent (CA)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/19/2025 05:53PM
This incident has been resolved.
MONITORING
7 months ago - at 09/19/2025 04:32PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 months ago - at 09/18/2025 12:54PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 months ago - at 09/18/2025 09:20AM
Qualys Cloud Platform Operations is observing an Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module on EU Platform-2. This would impact the current data being shown in AV/CSAM/CA dashboards/widgets and Elastic search results in Portal modules.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12294.
Latest Qualys outages
EU Platform 2: Delay in VM Scan Processing [IM-12595] - 29 minutes ago
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 10 hours ago
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