Outage in Qualys

Multiple Platforms: Scan Results Not Merging with Unauthenticated Merge/Correlation Identifier Method (IM-12301)

Resolved Major
September 23, 2025 - Started 27 days ago - Lasted 3 days
Official incident page

Incident Report

Our Qualys Cloud Operations team is currently investigating an issue where Scan results from Scanner Appliance are not merging as expected when using the Unauthenticated Merge/Correlation Identifier method. Agentless Identifier merge method is not impacted. At this time, users will notice that scans relying on the Correlation Identifier will appear as separate, unmerged assets impacting asset consolidation and reporting accuracy. This is impacting Windows, Linux and MacOS Platforms. Further updates will be shared as they become available. The IM ticket fro reference is IM-12301
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 09/26/2025 06:52PM

This incident has been resolved.

MONITORING 26 days ago - at 09/24/2025 12:09AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 26 days ago - at 09/23/2025 09:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 27 days ago - at 09/23/2025 08:35PM

Our Qualys Cloud Operations team is currently investigating an issue where Scan results from Scanner Appliance are not merging as expected when using the Unauthenticated Merge/Correlation Identifier method. Agentless Identifier merge method is not impacted. At this time, users will notice that scans relying on the Correlation Identifier will appear as separate, unmerged assets impacting asset consolidation and reporting accuracy. This is impacting Windows, Linux and MacOS Platforms. Further updates will be shared as they become available. The IM ticket fro reference is IM-12301

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