Outage in Qualys

Multiple Platforms: Scan Results Not Merging with Unauthenticated Merge/Correlation Identifier Method (IM-12301)

Minor
September 23, 2025 - Started 1 day ago
Official incident page

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Outage Details

Our Qualys Cloud Operations team is currently investigating an issue where Scan results from Scanner Appliance are not merging as expected when using the Unauthenticated Merge/Correlation Identifier method. Agentless Identifier merge method is not impacted. At this time, users will notice that scans relying on the Correlation Identifier will appear as separate, unmerged assets impacting asset consolidation and reporting accuracy. This is impacting Windows, Linux and MacOS Platforms. Further updates will be shared as they become available. The IM ticket fro reference is IM-12301
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys CertView (CERT) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
MONITORING about 22 hours ago - at 09/24/2025 12:09AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 09/23/2025 09:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 09/23/2025 08:35PM

Our Qualys Cloud Operations team is currently investigating an issue where Scan results from Scanner Appliance are not merging as expected when using the Unauthenticated Merge/Correlation Identifier method. Agentless Identifier merge method is not impacted. At this time, users will notice that scans relying on the Correlation Identifier will appear as separate, unmerged assets impacting asset consolidation and reporting accuracy. This is impacting Windows, Linux and MacOS Platforms. Further updates will be shared as they become available. The IM ticket fro reference is IM-12301

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